About | TotalCare Facility Services Melbourne

Who We Are

Built on trust. Sustained by detail.

TotalCare Facility Services was founded in 2015 with a commitment to delivering exceptional cleaning services to both residential and commercial clients.

What began as a small, family-run business has grown into a trusted name in the industry — known for quality, reliability, and personalised service. Over the years, we've expanded our offerings and invested in eco-friendly practices, advanced cleaning technologies, and ongoing staff training to ensure the highest standards of cleanliness and safety.

Today, TotalCare Facility Services proudly serves a wide range of clients, from multinational retail chains to independent medical centres, building lasting relationships through professionalism and attention to detail.

Our Mission

Healthier spaces. Safer people.

To provide exceptional cleaning services that create healthier, safer, and more comfortable environments for our clients. We are dedicated to quality, integrity, and customer satisfaction in every service we deliver.

Our Vision

The trusted industry standard.

To be a trusted leader in the cleaning industry, setting the standard for service excellence, sustainability, and community trust across Melbourne and beyond.

Our Core Values

Seven principles. Every shift. Every site.

These aren't posters on a wall — they're the filter through which every decision, every hire, and every service is made.

Quality

The highest standards of cleanliness and attention to detail in every job.

Integrity

Honesty and transparency guide every interaction with our clients and team.

Reliability

Dependable service, consistently delivered on time and to standard.

Customer Focus

Our clients' satisfaction is our top priority — we go above and beyond.

Sustainability

Eco-friendly practices and products that minimise environmental impact.

Respect

Every client, team member, and space treated with utmost respect.

Improvement

Ongoing training and the latest cleaning innovations to better serve clients.

Local Pride

Proud to serve Melbourne — committed to the community we call home.

Technology Edge

Technology that sets us apart

We've invested in mobile workforce management software that brings unprecedented transparency to cleaning operations. You don't just hire us — you get visibility.

Mobile Workforce Management — custom forms and real-time reports through a dedicated client portal
Proof of Service — photo-documented audits with corrective actions every shift
Geofenced Check-ins — GPS, beacons, QR codes verify staff attendance
Emergency Response — one-tap duress alerts with live location maps

Real-time visibility

About TotalCare Facility Services